In order to return an item, you MUST contact Customer service first by email at info@perfumeoutpost.com to receive a return merchandise authorization (RMA) number. The item MUST be in it's original condition, including original packaging and packing slip. The refund will be issued once we confirm receipt in our warehouse. Shipping charges are non-refundable, unless we made an error.

Items not in original condition and packaging are subject to a 30% restocking fee.

Due to health concerns, we do not offer refunds or exchanges on Skincare items or Cosmetic products.

We require the following information to process your return:

• The Return number
• Your full name and address
• Phone number
• Email address
• Packing Slip
• The original order confirmation number
• The reason for returning the merchandise

Return address:

LDMY, LLC.
Attn: RETURNS DEPARTMENT

PO Box 221128

Hollywood, Florida 33022

All returns MUST be shipped back to LDMY, LLC with a carrier that has package tracking. Any package that has not been received by LDMY, LLC and tracking information cannot be provided, will be the sole responsibility of the shipper.

ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, PerfumeOutpost.com is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

OUT OF STOCK ITEMS

From time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. You will not be charged for the order.

Fast and Trackable Shipping

All orders are shipped, on average, within 24 hours from the time your order is placed. On average you should expect to receive your order within 4-7 business days from the time that you place your order. Tracking numbers will be provided when your order ships from our warehouse.